FAQs

Top most frequently asked questions

Dear TELCCA user, here are the top most frequently asked questions.
In case you did not find the answer you are looking for, then you are highly encouraged to
write directly for us on the “Help & Support” page.

What is TELCCA? Where is TELCCA located? How to join as a Mentor or a Coach? How to have a user account on TELCCA? What are the subscription and payment plans available on TELCCA? How can I become a premium member? How can I edit my profile? How can I receive newsletters? How can I change my email on TELCCA? How can I change my password? How can I deactivate my account? How can I delete my account forever? Can I have a mentor and coach account with the same email? Can I have a mentor and/or a coach account and a user account with the same email? How do I edit my privacy setting? How do I change or edit my credit card and transaction information? How do I stop TELCCA from accessing my credit card and transaction information? How do I unsubscribe from receiving anything from TELCCA on email? How do I edit my notification setting on TELCCA? How do I start a session plan? How do I edit the date & time of a session? How do I cancel a session or a session plan? How do I view all the session plans I have finished? How do I view all my reviews for mentors and coaches in their sessions? Can I edit a review or an evaluation score for a mentor or a coach once submitted? How can I print out a session plan and / or a personal development plan? How can I get certifications to show the sessions I have taken? How do I start a personal development plan? How do I edit and / or update my ongoing personal development plan? How do I view all the personal development plans I have finished? How can I use the video chat tools used during the sessions? How do I build a new community? How do I join and / or leave a community? How do I start a session plan? How do I start a new discussion? How do I join and / or leave a discussion? How do I view my list of communities? How do I view my list of discussions? How do I add / remove members to / from my community? How do I add / remove members to / from my discussions? How can I edit my already submitted application for mentoring and / or coaching? How do I apply for courses, internships, and programs? How do I participate in a seminar, a workshop, or an event? Where can I download the TELCCA app from? What are the accepted payment methods in TELCCA? How do I send a complaint and / or a suggestion to TELCCA team?